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Support

Choose what you need help with, then prepare an email to the MyLoveAxis support team.

Last updated · 15 September 2026

Contact Support

This form prepares an email in your own email app. MyLoveAxis does not receive your request until you review and send that email.

Do not include card numbers, passwords, birth details, payment-provider IDs, or sensitive documents.

If your email app does not open, email support@myloveaxis.com directly.

Payment or Receipt Questions

Include your registered email, MLA order number if available, purchase date if known, and a short issue summary. You can find your order number on the Full Reading card or your Receipts page.

Refund Review Requests

Choose Refund review and include the same details. Requests are reviewed under the Refund Policy; submitting a request does not guarantee a refund.

Reading Access Problems

Tell us which reading you cannot open or find and include its MLA order number if available. Do not send card details or payment-provider references.

Pioneer Eligibility

Pioneer eligibility depends on your account status and whether the founding offer is active. See current terms on the Pricing page.

Account Deletion or Privacy

Contact us from your registered email address. We may need to verify your identity before completing a request. Read the Privacy Policy for details.

General Support

Use the form above or email support@myloveaxis.com. You may also find an answer in the Buyers FAQ.